Contact

Customer support channels and contact information for assistance and enquiries.

1. General Enquiries

For questions related to accounts, service availability, or administrative matters, contact the main support line or use the written channels listed in section 3.

Email and contact form enquiries are acknowledged and responded to within 48 hours on weekdays.
Enquiries received on Fridays or public holidays in South Africa are addressed within 72 hours.

2. Technical Support

Technical assistance is provided for account access issues, platform errors, payment problems, verification failures, and similar matters.

Technical support operates seven days a week.
Response times depend on issue severity; critical access matters are prioritised.

3. Contact Channels

3.1. Telephone

Main customer service line available: Monday to Sunday, 08:00 - 02:00 (South African Standard Time).
Calls answered in English. International callers should use the +27 country code.

3.2. Email

Written enquiries must include the registered account username or email, a description of the issue, and relevant reference numbers.
Enquiries are processed in the order received. No automated confirmation is provided; substantive replies follow timeframes in section 1.

3.3. Postal Address

For formal notices, legal correspondence, or non-electronic documents, use the registered postal address.
Retain proof of postage.
The company is not liable for postal delays or losses.
Postal correspondence is processed within five business days of receipt.

3.4. Physical Address

Offices are located in South Africa.
Address is provided for official and regulatory purposes only.
Walk-in visits are not supported. All customer service is via telephone, email, or post.

4. Responsible Gaming and Problem Gambling Support

For problem gambling assistance, self-exclusion, or responsible gaming tools, contact the responsible gaming team directly.

National Responsible Gaming Helpline (South Africa, toll-free): 0800 006 008.
Self-exclusion requests are processed within 24 hours and, once confirmed, take immediate and irrevocable effect for the period selected.

5. Complaints and Dispute Resolution

Complaints regarding service quality, account management, payment issues, or breaches of terms must be submitted in writing via email or post.

Each complaint receives a unique reference number.
Acknowledgement of receipt within 48 hours.
Substantive response provided within 10 business days.
Complex cases requiring investigation or third-party input may take longer; users will be notified of any delays.

If resolution cannot be achieved through the internal process, the matter may be escalated to the relevant regulatory authority or alternative dispute resolution body as outlined in the Terms and Conditions.

6. Regulatory and Compliance Enquiries

Enquiries about licensing status, compliance, data protection, or legal obligations should be directed to the compliance department via email.

Responses provided by compliance officers within 10 business days.
Requests for documents (licences, registration certificates) must include full name, reason for request, and supporting proof of legal or regulatory authority where applicable.

7. Media and Partnership Enquiries

Media, journalists, and business partners should contact the corporate communications team for all related matters.

Media enquiries require identification of the organisation and nature of the request.
Partnership, affiliate programme, and commercial proposals are reviewed by business development. Response times vary depending on the proposal.

8. Fraudulent Contact Attempts

Passwords, PINs, and full card details are never requested via email, telephone, or any other channel.

Any such request is fraudulent and must be reported immediately.
The company is not responsible for damages resulting from responses to fraudulent communications.
Users must verify authenticity of communications using official contact details provided here.

9. Updates to Contact Information

The company may update or change contact details, operating hours, or response timeframes at any time. Changes are effective immediately upon publication.

Users are responsible for using current contact information.
Reliance on outdated or third-party contact details may result in delays or non-delivery of communications.
The company does not accept liability for issues arising from obsolete contact data.